Refund policy

We want you to love what you order. Because most of our items are printed just for you, our policy depends on the type of item.

Soul Harmony designs (made to order)
Our own designs (apparel, mugs, ornaments, cards, totes, stickers and wall art) are printed on demand when you order. Because each one is made just for you, we can't accept returns or exchanges for change of mind or sizing. Please check the size chart before ordering.

If your item arrives damaged, defective or misprinted, or you receive the wrong item, we'll make it right with a free replacement or a full refund. Email us at soulharmony111.hrc@gmail.com within 30 days of delivery with your order number and a photo of the issue. You won't need to send the item back.

Partner-brand items
Some items in our shop come from trusted partner makers (the brand name is shown on the product page). These can be returned within 14 days of delivery if they are unused, in their original condition and packaging. Contact us first at soulharmony111.hrc@gmail.com to start a return. Items sent back without a return request can't be accepted. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect.

Non-returnable items
Digital downloads, gift cards and sale items can't be returned.

Refunds
Once a return or claim is approved, your refund goes back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If it's been longer than 15 business days since approval, please reach out.

If you live outside the United States, you may have additional rights under your local consumer laws, and nothing in this policy limits them.